Keniv International Private Limited
Address: Samriddhi Bhawan, Shyam Nagar, Kanpur, Uttar Pradesh (208015)
1. Processing and Handling Time
All orders are processed within 1-2 business days. Orders placed after 5:00 PM or on weekends and public holidays will be processed on the following business day. Please note that processing times may vary slightly during peak seasons or due to unforeseen circumstances.
2. Shipping Methods and Delivery Time
We offer the following shipping options within India:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days (available in select locations)
For international orders, delivery times may vary depending on the destination and chosen shipping method.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order, the shipping destination, and the selected shipping method. All applicable shipping fees will be displayed at checkout.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please use this number to monitor the status of your shipment. If you encounter any issues with tracking or do not receive an update, please contact our customer service team at Elixiraromaofluxury@gmail.com.
5. International Shipping
For international customers, please be aware that additional taxes, customs duties, and fees may apply. These charges are the responsibility of the customer and will be billed by your local customs office. Please check with your local customs office for more information regarding potential fees.
6. Delivery Issues and Delays
While we strive to ensure timely delivery, Elixir Beauty Perfume is not liable for delays caused by unforeseen circumstances, such as weather, customs processing delays, or natural disasters. If your package is delayed beyond the estimated delivery time, please contact us so we can assist in tracking it.
7. Undeliverable Packages
If a package is returned to us due to incorrect address information or multiple failed delivery attempts, customers may be responsible for any additional shipping charges to re-ship the package.
8. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 5 business days of delivery. We will work with the courier service to resolve the issue promptly. For damaged items, please provide photos and any other relevant details so we can assess the situation effectively.
9. Contact Information
For any questions regarding our shipping policy, please contact:
Keniv International Private Limited
Samriddhi Bhawan, Shyam Nagar, Kanpur, Uttar Pradesh (208013)
Email : Elixiraromaofluxury@gmail.com
Phone Number : +91 98993 98139
Last Updated: 02/11/2024